Refunds – Ticket Sales & Activity Bookings
All sales are final, and AlterEgos Events does not offer any money-back guarantees on ticket sales or pre-registration activities.
You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.
Refunds – Screen & Costume Hire
Cancellation of hired items within 4 weeks of the event date is eligible for a full refund.
Cancellation of hired items within 3 weeks of the event date is eligible for a 50% refund.
Cancellation of hired items within 7 days of the event date is not eligible for a refund.
Refunds – Items Purchased at Events
All vendors and traders at AlterEgos Events are independent contractors. Issues with items purchased and/or requests for refunds or returns are to be dealt with the vendor or trader directly.
AlterEgos Events takes no responsibility for products sold by independent contractors.
Contact us at firstname.lastname@example.org for questions related to refunds.